Why is my merchant workspace paused after a payment failure?

If your renewal payment fails, Kardy pauses paid tools until Polar confirms recovery. Updating a card or reversing a cancellation is not itself proof of payment.

The owner should choose Resolve payment in Polar, update the payment method and settle the outstanding payment using the options Polar provides. Return to Kardy and choose Check payment status. Allow time for payment confirmation to reach Kardy; do not buy a second subscription to fix an overdue one.

If a successful payment still has not restored access, contact support with your workspace name and Polar invoice reference. Staff should ask the workspace owner to resolve billing.