How do I manage or cancel my merchant subscription?
Manage monthly billing securely in Polar. Cancellation keeps access until your paid period ends.
Sign in as the business Owner, select the correct business and choose Manage billing. Polar hosts payment details, invoices and subscription cancellation. Each business has separate billing even under the same login. Managers and Staff cannot manage billing.
Cancel in Polar to stop the next renewal. Your subscription stays active until the end date shown there, and you can reverse a scheduled cancellation before it ends. After it ends, paid tools stop working; your workspace and membership history are kept.
If you return after the subscription has ended, use Restart Growth monthly on the paused workspace screen. Review the current price in checkout. Returning subscriptions do not receive the first-month offer again.
Subscriptions are non-refundable except where required by law or expressly approved by Kardy. Cancellation does not automatically refund a payment. For a billing error, contact support@getkardy.com with your workspace name and invoice reference; never send card details.
The short version
- 1Open your merchant workspace as the owner.
- 2Choose Manage billing to open Polar.
- 3Choose your subscription and cancel renewal, then confirm.
- 4Check the access end date shown in Polar.
For more detail, read our guide to billing and cancellation.
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