Why hasn’t my stamp updated?

Scanning your QR only identifies your membership. The employee must finish adding the stamp and see a success confirmation. Joining a programme, showing a QR or refreshing your wallet does not award a stamp.

In the updated wallet, automatic checks start after one minute, slow to two minutes, then run every five minutes when nothing changes. A stamp added while your wallet stays open can take up to five minutes to appear when checks succeed. Checks pause while the app is hidden or your device is offline. Returning to Kardy or reconnecting triggers a check; closely repeated checks are combined.

For the latest balance after the employee confirms the stamp, choose Refresh wallet while online. You do not have to wait for the next automatic check. If refreshing fails, reconnect and try again. A delayed display does not mean the stamp was lost.

The reduced-check schedule and Refresh wallet button are pending production rollout. If your version does not show the button, reload the wallet page while online instead.

Make sure you are signed in with the account that joined the programme and are looking at the correct business’s card. A screenshot cannot update. Apple Wallet and Google Wallet passes have their own update timing; the browser wallet’s five-minute schedule does not apply to those saved passes. Open getkardy.com/member to check in Kardy.

If the stamp is still missing after a successful refresh, ask the store to check your membership’s recorded activity and the result of the original transaction before adding another stamp. Do not request a duplicate just because the screen is delayed. Contact Kardy Support with the business, outlet, approximate visit time and any error message—never your password, verification code or private QR.