Why am I asked to complete my account?
Your wallet needs a name and a valid phone number. Completing these details does not create another account or a business.
If your saved profile is missing a name or a valid phone number, Kardy asks you to complete it before you can use your consumer wallet or join a programme. This can happen with an older or incomplete account, including an account first used on the merchant portal.
Enter your name and a valid phone number including its country code, such as +65 for Singapore. Your email comes from the account you signed in with and is not editable on this page. The phone format check does not verify ownership or send an SMS code.
Save your details to continue to your wallet or the membership you were joining. There is no skip option. If the save fails, correct the error or try again; your account does not count as complete until the details are saved. If this is not your account, sign out instead.
Already filled everything in? Complete profiles are not asked to repeat onboarding. If you later remove your phone in Account settings, you will need to provide a valid number again before returning to the wallet. You can still manage existing marketing-email preferences without completing the profile first.
The short version
- 1Check the signed-in email is yours.
- 2Enter your name and phone number with country code.
- 3Select Continue to your wallet and wait for the save to finish.
For more detail, read our guide to completing your personal details.
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