Why does signup say my account already exists?
The email already has a Kardy login—even if you have never set up a business.
Customer and merchant access share one Kardy login. If you previously registered for a customer wallet, trying to create a new login with that email on the merchant portal can show an account-already-exists message. It does not mean that you already have a business workspace.
Choose Sign in instead and use your existing password. From signup, the Sign in controls switch the form in place and keep the preview visible. Signing in still checks your credentials before granting any access.
Forgot the password? Use Forgot your password? rather than creating a second account. Use the email associated with your existing memberships or team invitation. Never share passwords, verification codes or reset links with a shop or support agent.
For more detail, read our guide to recovering your account.
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